Email Communication Policy

1. Response Time

• Initial response within 24-48 business hours
• Automated confirmation upon form submission
• Business hours: Monday-Friday, IST
• Emergency responses prioritized based on urgency

2. Email Usage

2.1 Communication Purpose

• Project-related communications
• Service inquiries and responses
• Business proposals and discussions
• Support and technical assistance

2.2 Email Practices

• Professional and clear communication
• Relevant and concise content
• Secure transmission of information
• No unsolicited marketing communications

3. Data Protection

3.1 Information Security

• Encrypted email transmission
• Secure storage of communications
• Access limited to authorized personnel
• Regular security updates and monitoring

3.2 Data Privacy

• Confidential information protection
• No sharing with third parties
• Compliance with privacy laws
• Secure disposal of outdated communications

4. Email Content Guidelines

4.1 Acceptable Content

• Business inquiries and responses
• Project updates and communications
• Technical support requests
• Service-related information

4.2 Prohibited Content

• Spam or unsolicited advertisements
• Harmful or malicious content
• Discriminatory or offensive material
• Unauthorized promotional content

5. Data Retention

• Emails retained as per legal requirements
• Regular archival of old communications
• Secure deletion of unnecessary data
• Compliance with data protection regulations

6. Communication Preferences

• Opt-out option available for non-essential communications
• Preference settings can be updated upon request
• Choice of communication frequency
• Alternative contact methods available

7. Technical Requirements

• Standard email clients supported
• Secure email servers used
• Attachment size limitations apply
• Supported file formats specified

8. Contact

For questions about our email communication policy:

• Email: info@minimaledgetech.com
• Business Hours: Monday-Friday, IST
• Location: Hyderabad, India